Aaron HayesThe conversation you keep putting off, ready in 10 minutes.
A free one-page prep sheet for senior living owners, house managers, and leads. Built on Aaron Hayes's Assess, Connect, Measure method from 1,000+ hours of coaching care home leaders.
Why most hard conversations fail before they start
You know something needs to be said. A caregiver keeps coming back late. Two aides won't work the same shift. A manager keeps getting overruled. So you wait, and the small thing becomes a big one.
Conflict avoided is conflict multiplied.
This sheet walks you through the three things to get clear on before you say a word:
- Assess. Are you calm enough to do this well? Is it a one-time moment or a pattern? Do you want them to pay, or to learn?
- Connect. Where you'll have it, your first sentence, the one specific example, the expectation, and two questions to understand their side.
- Measure. The one behavior that should change, by when, and the date you'll check back.
Also included: the 48-Hour Check-In Card
Two days after the conversation, three questions tell you whether it worked and what to do next. This is the step almost everyone skips.
Free. Enter your email and it's yours.
What's included
- The Hard Conversation Prep Sheet: get clear in 10 minutes before you walk in
- The 48-Hour Check-In Card: know whether the conversation actually worked
- Copy both into your own library to fill in and reuse
By Aaron Hayes
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Aaron Hayes
From Aaron Hayes, for the people who keep senior living homes running.